Knowledge Content Manager - (Remote - US)

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Requirements:

• 3+ years of experience managing knowledge bases or creating technical documentation in a SaaS environment.
• Proficiency with knowledge management systems (Salesforce experience is a plus).
• Track record of merging and optimizing content across platforms.
• Strong understanding of AI tools for content creation and support case deflection.
• Excellent writing, editing, and communication skills.
• Strong organizational, problem-solving, and project management abilities.
• Bachelor’s degree in English, Marketing, Communications, or a related field is preferred.

Responsibilities:

• Consolidate multiple product knowledge bases into a unified, well-organized platform.
• Write and edit technical, customer-facing content with a focus on clarity, usability, and consistent tone.
• Leverage AI tools to prioritize knowledge creation and improve self-service capabilities.
• Collaborate with product and support teams to ensure documentation reflects current functionality.
• Use site analytics and customer feedback to continuously improve knowledge base effectiveness.
• Establish scalable documentation processes, conduct audits, and monitor key performance metrics.
• Promote knowledge sharing and consistency across teams through training and best practices.