Senior Community Manager

Posted 24 days agoViewed

💎 Seniority level: Senior, 6+ years

📍 Location: North America

🔍 Industry: Games

🏢 Company: Series Entertainment👥 51-100💰 $28,000,000 Series A 9 months agoArtificial Intelligence (AI)Gaming Creative Agency

🗣️ Languages: English

⏳ Experience: 6+ years

🪄 Skills: Content creationContent managementMobile testingCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceSEORESTful APIsWritten communicationExcellent communication skillsRelationship buildingReportingActive listeningCross-functional collaborationMarket ResearchMarketingTeam managementStrategic thinkingDigital MarketingData analyticsEnglish communicationA/B testing

Requirements:

6+ years in community management, influencer marketing, or social/growth roles - ideally in interactive entertainment, games (mobile preferred; PC & console nice-to-have), or media
Proven track record building and scaling presence on social channels (such as Discord, X, Tiktok, etc) and creator-driven campaigns
Hands-on experience working with influencer platforms and agencies (e.g., WeHype, Upfluence, or similar)
Strong grasp of creator/influencer culture across Twitch, YouTube, TikTok, and beyond
A growth mindset—you’re data-informed, experimental, and focused on impact
Excellent writing, communication, and interpersonal skills in English
Comfortable collaborating across teams in a fast-moving, startup-style environment
Passion for mobile entertainment experiences and online communities

Responsibilities:

Launch, grow, and moderate high-impact Discord communities around our products.
Design and execute influencer campaigns to drive awareness, engagement, and social buzz
Build authentic relationships with content creators, streamers, and community leaders
Collaborate with partners like WeHype to source, brief, and track influencer activations
Create engaging community content (memes, dev updates, contests, livestreams) that sparks conversation and shareability
Coordinate with others in product/marketing/design on campaign planning, creative needs, and performance insights
Surface community feedback and player sentiment to internal teams to inform product and comms decisions
Track and report on key growth and engagement metrics - optimize tactics based on what works
Serve as the first line of player support, owning Tier 1 community and customer issues with speed and empathy
Be the voice of our brand across community channels—energizing, representing, and advocating for our players
Lead LiveOps communication and jump into crisis response when needed, helping coordinate triage across teams and keep players informed

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