Intake Coordinator

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Requirements:

• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Comfort with using digital platforms and basic troubleshooting (Zoom, EMRs, online forms, etc.)
• Experience in a healthcare or telehealth environment is preferred
• Ability to multitask in a fast-paced, remote setting
• High school diploma or equivalent required; associate’s or bachelor’s degree a plus

Responsibilities:

• Manage and confirm patient appointments via phone, email, and our scheduling system
• Collect, verify, and organize patient intake information accurately
• Support patients in setting up for their telehealth visits, including basic tech troubleshooting
• Maintain clear communication with clinicians and other internal teams
• Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options
• Document all interactions and updates in our EMR system promptly
• Follow up with patients as needed to ensure continuity of care and satisfaction