E&O Programs Specialist

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Requirements:

• 2-5+ years of commercial lines insurance experience; E&O or professional liability preferred.
• Strong understanding of policy language, coverage forms, and underwriting principles.
• Self-starter who works well independently and thrives in a remote environment.
• Comfortable on the phone and with written communication.
• Basic Excel and Word skills.
• Entrepreneurial mindset with a proactive approach to solving problems and improving processes.

Responsibilities:

• Understands carrier guidelines including systems processes related to underwriter duties.
• Maintains meticulous, organized, and complete underwriting files
• Assesses risks within established authority.
• Issues quotes and binders documenting insurance coverages.
• Follows underwriting guidelines and sends things outside of authority to the carrier underwriting manager for direction/approval
• Partners with leader on work distribution, monitoring team capacity, and addresses complex or critical issues.
• Perform quality assurance reviews within the department to ensure acceptable decision making, documentation and process following.
• Acts as a subject matter expert, helps train new teammates and supports knowledge-sharing across roles.
• Assists with the creation, documentation and updating of department standard operating procedures
• Assists with retail agent inquiries on coverage, changes, or cancellations within established service level standards and exhibits underwriting expertise.
• Collaborates with IT on user acceptance testing during system updates or application rollouts.
• Reviews renewal applications to confirm that information is appropriate and determines underwriting actions.
• Review and approve New Business submissions from sales associates.
• Implement methods for promotion of policies or improvements to processes.