Destiny Global Community Lead

Posted 20 days agoViewed

💎 Seniority level: Manager, 7+ years

📍 Location: Bungie-approved remote locations

💸 Salary: 119000.0 - 143000.0 USD per year

🔍 Industry: Gaming

🏢 Company: Bungie👥 501-1000💰 $100,000,000 Corporate almost 7 years ago🫂 Last layoff 7 months agoVideo Games Digital Media Media and Entertainment

🗣️ Languages: English

⏳ Experience: 7+ years

Requirements:

7+ years of industry experience managing a passionate gaming community.

Experience leading a team or managing others.

Excellence in written and verbal communication for both public facing and internal communications.

Flexibility with scheduling to accommodate international collaboration across many time zones.

Strong insights for building and structuring online interactions in a professional, team-oriented way.

Ability to create data informed reports on sentiment and utilize social listening tooling.

Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment.

Familiarity with the Destiny Community

Responsibilities:

Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.

Manage and mentor other members of the community team.

Collaborate with Technical Community Managers to identify and address player-facing issues.

Coordinate with other marketing leads to support and amplify the release of official Destiny 2 marketing assets and global campaigns

Create messaging that can resonate to audiences globally as well as collaborate and support the International Publishing team on regional-specific projects and activations.

Represent and include the community team in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.

Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.

Create and manage processes for community team to source, analyze, and organize player feedback for internal distribution.

Respond and engage with the community in a timely, empathetic, and professional manner

Coordinate with trust and safety teams to ensure a safe and inclusive environment for our player community to thrive.

Creates presentations and reporting to represent player trends narratives in live operations meeting with Development and Franchise Leadership.

Draft relevant communications to educate, inform, and celebrate the community.

Oversee planning of community driven campaigns, competitions, including livestreams, Q&A sessions, short form video, and more

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