Deployment Engineer

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Requirements:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, Industrial) or Supply Chain Management
• A customer-first mindset with proven success in building positive relationships.
• Experience collaborating with cross-functional teams to achieve shared goals.
• Proficiency in Linux, Python, and Git or equivalent version control tools.
• Hands-on experience in electrical and mechanical debugging.
• A data-oriented approach, with skills in data visualization or presentation.
• Willingness to travel (90-100%) for on-site deployments.
• Highly motivated, excellent communicator, thriving in fast-paced and collaborative startup environments.
• Previous experience deploying and integrating systems into logistics, healthcare, or manufacturing industry.

Responsibilities:

• Deliver exceptional deployment support, setting new benchmarks for customer satisfaction.
• Lead the onsite hardware and software testing of cobots, ensuring optimal performance.
• Identify, document, and troubleshoot issues, enhancing system reliability and user experience.
• Conduct parts replacements and robot retrofits, maintaining high operational standards.
• Build and maintain customer relationships based on trust, reliability, and mutual success.
• Prepare and verify site readiness for cobot deployment through detailed checklists and testing.
• Document operational and technical troubleshooting specs, building a foundation for excellence.
• Partner with Program Manager to ensure consistent customer communication and project progress.