Conversational AI Designer

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Requirements:

• Experience working with self-service automation technologies and API integrations (e.g., Zapier, UiPath) to comprehensively think through all permutations of variables and pathways required to automate a critical business process inside an enterprise setting
• Excellent written and verbal communication skills in a client-facing role, and you’re interested in exploring the nuances and aesthetics of conversations and sweat every detail of a script
• BS/MS degree in Interaction Design / HCI, Linguistics, Information Systems or another related field
• 2-3 years of experience designing AI-based experiences

Responsibilities:

• Own conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas
• Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businesses
• Use Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecycle
• Partner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution
• Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teams
• Use analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare period
• Work with your peers to improve Replicant’s conversation design best practices through data-driven experimentation
• Engage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasks