Senior Product Manager, Fundraising CRM

Posted 23 days agoViewed

💎 Seniority level: Senior, 3-5 years

📍 Location: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America, Uruguay

💸 Salary: 104691.0 - 161585.0 USD per year

🔍 Industry: Non-profit

🏢 Company: Wikimedia Foundation👥 251-500💰 $2,100,000 Grant over 5 years ago

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementData AnalysisProduct ManagementProduct DevelopmentCommunication SkillsAgile methodologiesDocumentationBudgetingCross-functional collaborationStakeholder managementStrategic thinkingCRMData analytics

Requirements:

3-5 years of experience in product management.
Experience creating product roadmaps and strategies.
Proven project, communication, and time management skills
Experience with data analysis and using data to drive product decisions.
Deep understanding of fundraising operations, donor engagement, and the non-profit sector.

Responsibilities:

Define and champion the product vision and strategy for Wikimedia Foundation’s CRM system, aligning with strategic fundraising priorities.
Develop and maintain a CRM product roadmap, prioritizing features based on user needs and fundraising value.
Prepare and maintain project and technical documentation and artifacts, including release notes, analysis, reports, and user documentation.
Actively engage with all CRM users and stakeholders (this includes fundraising, donor engagement, marketing, and program teams) to understand goals, workflows, and pain points related to CRM.
Prioritize CRM features and enhancements that improve user experience and streamline workflows based on stakeholder input.
Leverage deep understanding of CRM to proactively suggest tools and workflows to optimize team processes.
Train and mentor teams in the use of CiviCRM, ensuring they are using it to its full capacity, and that it is meeting their needs.
Develop robust documentation on CRM features and workflows.
Be a champion of experimentation and innovation to improve donor engagement and team efficiency.
Drive the strategic integration of the CRM with other tools and platforms, such as email marketing, donation processing and donor relations ticketing systems, to optimize workflows and data insights.
Define and prioritize the CRM technical product roadmap, focusing on scalability, adaptability, and the capacity to meet the organization’s growing needs and to incorporate emerging technologies.
Participate in sprint planning and prioritization for CRM related tasks. Develop and advocate for priority tasks within the fundraising teams wider backlog.
Evaluate new and existing CRM and database products and services and stay updated with product updates.
Collaboration with upstream CiviCRM to meet our user needs and requirements

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