Customer Advocate

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Requirements:

• At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
• Top performer in your current role.
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
• Customer-centric, working to understand the questions that customers ask to help them resolve their business.
• Clear and confident written communication skills, especially in live chat or email settings.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

Responsibilities:

• Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
• Go above and beyond to ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.