Senior Value Engineer - Post Sales (Process Intelligence & Task Mining)

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Requirements:

• 5+ years of customer success, value engineering, or management consulting experience.
• Experience in process improvement tools and methodologies.
• Excellent communication (oral and written), project management, and organizational skills.
• Able to clearly present and communicate value to drive action.
• Strong prioritization skills, being able to effectively interpret work requirements between urgent and important.
• Superb people skills, including the ability to be assertive when necessary, being empathetic, and quickly understand stakeholders’ needs and motivations to build rapport.
• Strong collaboration abilities to effectively interact across a spectrum of functions and levels.
• Analytical aptitude to analyze complex business problems and processes.
• Ability to analyze large data sets within Excel with basic tools such as creating pivot tables and writing simple formulas.

Responsibilities:

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies.
• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Data Science, and Product Management to influence Mimica’s roadmap and innovation pipeline.
• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
• Communicate to customers about their business by pinpointing problems, issues, or opportunities.
• Ensure customers are equipped with the knowledge and tools needed to leverage Mimica effectively. Execute training programs, workshops, and onboarding sessions to drive user adoption.