Partner Manager, Customer Relationship Manager (CRM)

Posted 29 days agoViewed

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💎 Seniority level: Manager, 5-7 years

📍 Location: USA

🔍 Industry: Customer Relationship Management (CRM)

🏢 Company: J.D. Power👥 501-1000 Market Research Analytics Software

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: LeadershipProject ManagementData AnalysisSalesforceCommunication SkillsAgile methodologiesReportingRelationship managementRisk ManagementTeam managementDigital MarketingCRMBudget management

Requirements:

Minimum of 5-7 years’ experience working directly at a CRM or OEM managing CRM activity
General understanding in the areas of automotive digital marketing, websites, digital advertising, leads, CRM, marketing analytics, ROI, etc.
Engaging personality with the ability to connect with a diverse range of people
Self-starter with ability to manage multiple projects
Ability to lead internal and external meetings and be an articulate and active participant, ensuring the discussion stays on track
Ability to deliver instructions in a clear and concise manner; providing the proper materials and documentation when necessary
Excellent verbal and written communication skills and confident with group presentations
Identify risk and work with other leader and internal group to resolve conflict
Superior analytical and organizational skills and demonstrated ability to pay attention to details
Take ownership and accountability over the process ensuring success
OEM and Dealer oriented team player with the ability to motivate the internal team while providing program leadership

Responsibilities:

Manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of stated business objectives and ensure success with the OEM and their Dealers
Work directly with the OEM dedicated personnel remotely to deliver day-to-day operational elements of program
Assess client needs and determine best solution to exceed the client’s expectations
Development and delivery of presentations for clients regarding program status and results
Manage the relationships with our valued partners and tangential partners supporting the CRM requirements for the OEM.
Work with program managers to deliver business requirements and project plans as appropriate to meet changing client needs and requirements
Audit CRMs for compliance on a bi-annual basis, post results and work with providers to ensure full compliance.

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