Customer Service Representative - Part-Time

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Requirements:

• At least 1 year of relevant experience providing customer support and dealing with complex situations.
• The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
• The ability to apply critical thinking to each caller’s situation while following documented processes and procedures.

Responsibilities:

• Working during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue.
• Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements.
• Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud.