Contract Destiny Senior Community Manager

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Requirements:

• 5+ years of industry experience managing a passionate gaming community.
• Excellence in written and verbal communication for both public facing and internal communications.
• Experience leading a team or managing others.
• Flexibility with scheduling to accommodate international collaboration or urgent live service needs.
• Strong insights for building and structuring online interactions.
• Ability to create data informed reports on sentiment and utilize social listening tooling.
• Proven track record and enthusiasm for enabling and measuring proactive and reactive. public conversations in a live game service environment.

Responsibilities:

• Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
• Manage and mentor other members of the community team to facilitate day-to-day communications needs, blogs articles, feedback sessions, and more.
• Partner with Technical Community Managers to identify, prioritize, and address player-facing issues.
• Coordinate team engagement or participation in development playtests to give feedback with knowledge of community reactions.
• Develop strategies to support and amplify the release of official Destiny marketing assets and global campaigns.
• Partner with Localization Editors to translate and quality control marketing content.
• Collaborate and support international team members on regional-specific projects and activations.
• Participate in and drive internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
• Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
• Source, analyze, and organize player feedback for internal distribution.
• Work with marketing and PR teams to identify and amplify community leaders.
• Draft relevant communications to educate, inform, and celebrate the community.
• Create community driven campaigns, competitions, and activations to regularly engage players and drive conversation around Bungie products.
• Identify collaborative or celebratory efforts between gaming communities under the Bungie umbrella (Marathon, we’re looking at you!)