Associate Renewals Manager - (Remote - US)

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Requirements:

• 0–2 years of experience in customer success, renewals, or SaaS sales
• Strong communication and negotiation skills with a customer-first mindset
• Familiarity with Salesforce or similar CRM tools (experience with Salesloft is a bonus)
• Ability to manage multiple accounts and prioritize tasks effectively
• Comfortable navigating commercial discussions and contract terms
• Self-starter with a collaborative spirit and growth mindset
• Positive attitude and a passion for building lasting customer relationships

Responsibilities:

• Own and manage customer renewals across a portfolio of SMB accounts
• Collaborate with Customer Success Managers to ensure alignment and customer satisfaction
• Identify retention risks and create tailored strategies to mitigate churn
• Lead renewal conversations and negotiate commercial terms with key stakeholders
• Accurately forecast renewal revenue and update pipeline accordingly
• Track customer health indicators and proactively address engagement issues
• Contribute to the continuous improvement of the renewals playbook and internal processes