Customer Experience Engineer

View full description

Requirements:

• 5+ years of experience in a technical customer-facing role, preferably in the enterprise cybersecurity space.
• Strong understanding of cybersecurity technologies, including but not limited to SIEMs, Data Lakes, Endpoint Detection & Response, Threat Intel Platforms, Security
• Proficiency in Python for API interaction and scripting.
• Experience with Salesforce CRM for managing customer accounts and tracking success metrics.

Responsibilities:

• Lead onboarding sessions to ensure customers understand and successfully deploy our cybersecurity solutions.
• Develop and deliver tailored training sessions to enable end-users and administrators.
• Assist customers in integrating our solutions into their existing environments, including writing Python scripts for API-based integrations.
• Serve as the primary technical point of contact for assigned customers, addressing inquiries and troubleshooting complex issues.
• Work with internal teams (e.g., engineering, product management) to resolve technical challenges promptly.
• Provide proactive guidance to customers on best practices, upgrades, and optimization strategies.
• Utilize Salesforce to track customer interactions, document technical support cases, and report on key customer success metrics.
• Monitor customer health metrics to ensure satisfaction and retention.
• Conduct regular check-ins and technical reviews to assess solution performance and address evolving needs.
• Act as a customer advocate, communicating feedback to product and engineering teams.
• Identify upsell and expansion opportunities and collaborate with account managers to drive additional value for customers.
• Write and maintain Python scripts to assist customers in automating processes and integrating our solutions with third-party tools.
• Guide customers on leveraging APIs for custom workflows and advanced configurations.

Related Articles

How to Overcome Burnout While Working Remotely: Practical Strategies for Recovery

Posted about 1 month ago

Burnout is a silent epidemic among remote workers. The blurred lines between work and home life, coupled with the pressure to always be “on,” can leave even the most dedicated professionals feeling drained. But burnout doesn’t have to define your remote work experience. With the right strategies, you can recover, recharge, and prevent future episodes. Here’s how.

Read More

Top 10 Skills to Become a Successful Remote Worker by 2025

Posted 7 days ago

Remote work is here to stay, and by 2025, the competition for remote jobs will be tougher than ever. To stand out, you need more than just basic skills. Employers want people who can adapt, communicate well, and stay productive without constant supervision. Here’s a simple guide to the top 10 skills that will make you a top candidate for remote jobs in the near future.

Read More

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 9 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Read More

Weekly Digest: Remote Jobs News and Trends (August 5 - August 11)

Posted 10 months ago

Read about the recent updates in remote work policies by major companies, the latest tools enhancing remote work productivity, and predictive statistics for remote work in 2024.

Read More

Tech Layoffs and the New Dynamics of Remote Jobs

Posted 10 months ago

In-depth analysis of the tech layoffs in 2024, covering the reasons behind the layoffs, comparisons to previous years, immediate impacts, statistics, and the influence on the remote job market. Discover how startups and large tech companies are adapting, and learn strategies for navigating the new dynamics of the remote job market.

Read More