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Production Support Engineer

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: Canada, Brazil

🔍 Industry: Fintech

🏢 Company: Flinks👥 101-250💰 Series B over 3 years agoDeveloper APIsBig DataFinancial ServicesBankingAsset ManagementAnalyticsMobile AppsFinTech

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • 5+ years of experience with .NET Framework (C#), ensuring production system stability
  • Strong coding, debugging, and troubleshooting skills, particularly in performance optimization of large-scale applications
  • Operationally focused with expertise in incident management and resolving live production issues
  • Proven experience in building and maintaining reliable monitoring and alerting systems in high-demand environments, with a focus on production support
  • Strong knowledge of Kubernetes, Docker, and cloud platforms (GCP preferred)
  • Proficiency with monitoring tools like Prometheus, Grafana, and Kibana
  • Experience with incident ticketing/documentation tools like FreshDesk and Confluence
  • Critical thinker who can identify system weaknesses and find innovative solutions
  • Strong project management skills with a focus on scalability and system stability
Responsibilities:
  • Develop and maintain code to quickly resolve product issues, ensuring fast recovery and long-term system stability.
  • Provide live operational support across multiple client applications, monitoring services and alerts to detect and resolve critical failures with minimal downtime.
  • Own and troubleshoot complex incidents, conduct root cause analyses, and implement long-term solutions—adhering to SLAs and internal SLOs.
  • Build monitoring dashboards and alerting systems to proactively detect and address issues, supporting system scalability and stability.
  • Analyze operational metrics and KPIs to identify trends, surface client pain points, and drive improvements.
  • Automate tooling and processes to improve efficiency and reduce manual work across LiveOps.
  • Collaborate with cross-functional teams to deliver lasting fixes for production issues and contribute to technical analyses of product gaps.
  • Lead and mentor reliability engineers, providing guidance and ensuring consistent delivery of high-quality work.
  • Participate in post-incident reviews, documenting outcomes and driving preventative action items.
  • Support after-hours on-call coverage as part of the LiveOps rotation
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  • 3+ years of experience working in technology environment with experience in microservices architecture
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