Project Manager (Technical)

Posted about 1 month agoViewed

💎 Seniority level: Manager, 2 years

📍 Location: United Kingdom

🔍 Industry: Fraud Detection

🏢 Company: Ravelin👥 101-250💰 $20,650,880 Series C almost 5 years agoFraud Detection Transaction Processing SaaS Payments Cyber Security

⏳ Experience: 2 years

🪄 Skills: Project ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsTime ManagementDocumentationClient relationship managementStakeholder managementTechnical support

Requirements:

Around 2 years experience as a project manager or in an Integrations role.
Experience managing a project to completion
Some exposure to technically complex products or solutions, and related integrations.
Bring the energy and enthusiasm that is needed to bring together external and internal parties
Have exceptional communication skills – both internally and client facing
Be authoritative and efficient; ability to direct and lead others confidently and have tough conversations with our team and our clients, where appropriate
Analytical with great attention to detail
Pragmatic problem solver and solutions oriented
Be commercially-savvy

Responsibilities:

Lead the technical and business integrations with clients.
Deliver operational excellence.
Work with multiple technology platforms, i.e. mobile apps, web
Regularly contribute to internal product and technical discussions with an informed opinion from both client and Ravelin point of views.
Ensure excellent time management and setting own and client’s work goals
Ensure all internal post-sale due-diligence processes are completed before the project commences
Chair all client facing project meetings, including project kick-off, technical discussions, project go-lives and post-project reviews
Develop strong day to day working relationships with clients
Maintain all project documentation
Ensure best practices/processes are followed in order to create quality integrations, and contribute to suggestions of where improvements could be made.
Attend client meetings both virtually and in person to build relationships as required
Provide an excellent introduction and handover to operational teams of Data Scientists, accompanied by thorough documentation for future reference.

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🔥 Technical Project Manager, Technical Support (UK Remote)

Posted about 1 month ago

📍 United Kingdom

🧭 Full-Time

🔍 Education

🔧 Requirements

3+ years of experience in project management within a technical or customer support environment.
Strong understanding of incident response frameworks, IT service management (ITSM), and customer communication best practices.
Experience working with ticketing and incident management tools (e.g. Jira, Zendesk, or similar).
Excellent organizational, analytical, and problem-solving skills.
Strong written and verbal communication skills, with the ability to translate technical details into customer-friendly messaging.
Familiarity with agile methodologies and project management tools (e.g., Asana, Monday.com, Trello, or similar).
Ability to work cross-functionally in a fast-paced, dynamic environment.

💡 Responsibilities

Lead and manage incident response processes, ensuring swift coordination between technical teams, support, and stakeholders.
Collaborate with Technical Support, Engineering, Product, Customer Success and other teams as needed to define incident management and customer communication workflows.
Work with Customer Success and Support leadership to understand the customer impact and document customer communications and ongoing FAQs.
Oversee customer notification processes, ensuring timely, clear, and effective communication during system disruptions and planned service updates.
Write customer facing communications and answer inbound customer emails in conjunction with input from Customer Success and other teams as needed.
Provide internal communications and workflows within the Support organization to manage specific customer notifications and inbound questions.
Work with Product and Engineering to understand data requirements for customers and implement processes to respond to customer requests.
Develop and maintain project plans, timelines, and documentation for key technical support initiatives.
Identify opportunities for automation and efficiency in incident handling and customer outreach.
Drive post-incident reviews, tracking action items and ensuring continuous improvement.
Implement best practices for change management and stakeholder communication.
Monitor and report on KPIs related to incident response efficiency, resolution times, and customer communication effectiveness.

Project ManagementAgileJiraCommunication SkillsAnalytical SkillsOrganizational skillsStakeholder managementCustomer supportChange ManagementCustomer Success

Posted about 1 month ago

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