EA Team Manager

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Requirements:

• Proven experience managing a team of Executive Assistants or administrative professionals, preferably within a legal or professional services environment.
• Strong background in process improvement and service delivery excellence, with exceptional attention to detail.
• Excellent leadership, delegation and people management skills, with the ability to motivate and develop teams in a remote setting.
• Exceptional organizational and problem-solving abilities.
• Equally comfortable working autonomously and collaboratively.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Strong communication and influencing skills, both written and verbal, at all levels.
• Highly IT and data literate, with workflow and task management system experience preferred.
• Able to work in alignment with ET hours

Responsibilities:

• Supervise and support a team of Executive Assistants across multiple time zones.
• Review and implement resource management strategies and tactics to enhance efficiency.
• Oversee work allocation, ensuring effective and balanced distribution and execution of tasks.
• Monitor and review performance and delivery of service both on collectively and individually
• Continuously review and adjust structure and processes to improve productivity, accuracy and responsiveness.
• Identify and address training and development needs.
• Address performance-related issues promptly and professionally.
• Implement best practices for workflow efficiency and quality assurance.
• Assist in complex projects and coordination across departments.