Automation Support Engineer | Mumbai

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Requirements:

• 0-1 Year Experience in Technical Support/Automation QA roles
• Excellent command of written & spoken English
• Good customer interaction skills through the spectrum of customer sentiments
• Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.
• Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.
• Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc
• Basic understanding of APIs, bash or cURL scripting
• Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses
• Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc)
• Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML
• Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements
• Should be a team player and should have a can-do attitude

Responsibilities:

• Provide 24/7 enterprise-level support coverage to BrowserStack customers via email, chat, and phone, ensuring prompt resolution of issues across various platforms, with scheduled shifts to ensure continuous support.
• Support over 10 automation products, actively debug user frameworks and integrations, and assist customers via calls to ensure seamless functionality.
• Respond to public queries and discussions around BrowserStack on forums, offering clear and concise solutions.
• Collaborate with engineering, product management, and sales teams to rapidly address product issues and provide product improvement ideas.
• Contribute regularly to internal and external knowledge bases, developing resources that enhance customer self-service and internal efficiency.