Technical Customer Support

Posted about 1 month agoInactiveViewed

💎 Seniority level: Junior, 1+ years

📍 Location: France

🔍 Industry: SaaS

🏢 Company: lempire

🗣️ Languages: English, French

⏳ Experience: 1+ years

🪄 Skills: Problem SolvingAdaptabilityTeamworkTroubleshootingTechnical supportDebuggingCustomer supportEnglish communication

Fluent French
At least one year of experience in technical customer support
Experience in DNS management, server management, user management, and service configuration is highly appreciated
Knowledge in web development (JS / DB / HTML / Liquid syntax / ...)

Help our customers to use lempire product (lemlist, lemcal and lemwarm) successfully
Investigate, triage, and reproduce bugs to assist the support and dev teams
Train the level 1 support team
Report and organize feedback from our customers so that the developer team can focus on creating the most important features
Suggest ideas for improving the user support process and experience
Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire