Cloud Risk Consultant

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Requirements:

• 2+ years of experience in a consulting or customer success role within the cybersecurity industry.
• Solid understanding of cybersecurity concepts, technologies, and best practices.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability and willingness to manage multiple client requests, balancing priorities, and meeting deadlines in a fast-paced environment.
• Experience with CRM systems (e.g., Salesforce, Hubspot, Copper) and familiarity with collaboration tools (e.g., Slack, Google Workspace).
• Highly organized, with an attention to detail and a customer-centric mindset.
• Ability to work both independently and within a collaborative team environment.

Responsibilities:

• Serve as the primary point of contact for assigned clients, fostering strong, long-lasting relationships by understanding both technical and business objectives.
• Lead onboarding sessions to ensure seamless integration of Tenchi's platform into clients' existing environments, workflows, and security frameworks.
• Collaborate with clients to design and implement tailored cyber risk remediation strategies that align with their business goals and regulatory compliance needs.
• Provide expert technical guidance and support, troubleshooting issues, offering solutions, and ensuring quick resolution of client inquiries.
• Proactively monitor client security performance, track key security metrics, and identify areas for potential risk mitigation or improvements.
• Act as the bridge between clients and internal teams, representing client needs, coordinating efforts, and ensuring the timely and effective delivery of services.
• Prepare and present regular reports to clients using tools such as PowerBI, Quicksight, offering actionable insights, security trends, and recommendations to improve their overall security posture.
• Stay ahead of industry trends, emerging threats, and best practices in cloud security, advising clients with proactive strategies and solutions.
• Collaborate with Sales and Product teams to identify upselling or cross-selling opportunities, adding value to existing client accounts.
• Continuously work towards enhancing customer satisfaction, loyalty, and retention through exceptional communication, timely responsiveness, and the delivery of meaningful, value-added services.