Head of Product Operations

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Requirements:

• Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies.
• Extensive experience with product management and collaboration tools such as Jira, Confluence, and Figma.
• Deep familiarity with analytics suites, including customer data platforms (e.g., Segment), product analytics tools (e.g., Amplitude), and BI solutions (e.g., Tableau) to drive data-informed decision-making.
• Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality
• Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment.
• Experience establishing and facilitating Customer Advisory Boards, Innovation Labs, and other voice of customer programs that directly inform product strategy.
• Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership.
• Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment.
• Experience with resource planning, capacity management, and budgeting processes to optimize team efficiency and product delivery.

Responsibilities:

• Design and implement scalable product operations processes, tools, and workflows that improve efficiency across our Product organization, enabling our teams to achieve greater velocity and impact.
• Partner with Product, Engineering, Revenue, and Ops leaders to identify operational friction points and drive continuous improvement initiatives that enhance cross-functional collaboration
• Establish and maintain a strong data-driven approach by developing metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness.
• Own and optimize our product development lifecycle, including resource planning, roadmap management, and release processes to ensure predictable and efficient delivery.
• Build and maintain a product operations tech stack that enhances team productivity, improves knowledge management, and supports effective product decision-making.
• Implement and manage voice of customer programs, including Customer Advisory Boards and feedback systems, to ensure product strategy remains aligned with customer needs.
• Serve as the operational backbone of our Product organization, championing and coaching process excellence while maintaining our focus on delivering exceptional customer experiences.