Student Success Operations Specialist - Remote

Relationship Builder: Exceptional interpersonal skills with a proven ability to connect with diverse stakeholders, fostering deep trust and collaboration People Reader: You can understand the ambitions, motivations, and limitations of students and match them accordingly to the right mentors Energetic & Driven: You thrive in fast-paced environments, bringing enthusiasm, positivity, and relentless drive Operational Excellence: Highly organized, proactive, and data-driven, you love optimizing processes and tackling challenges head-on Adaptable Problem-Solver: You handle uncertainty with grace, pivot quickly, and continuously seek ways to improve outcomes Outstanding Communicator: Clear, empathetic, and influential, you confidently navigate conversations and negotiations AI and Tech Adopter: Highly proficient with CRM, AI tools and likes to find and implement new tools for automated work Obsessed with Documentation and Process Development

Own the end-to-end matching process, pairing new students with the ideal counselors and tutors to maximize their potential and success Be the primary liaison for students and families, building trust and delivering exceptional service at every interaction Proactively manage communications, organize check-ins, and swiftly address questions or challenges to keep students motivated and on track Monitor student progress, identify risks early, and implement strategic interventions to drive outstanding outcomes Collaborate with Sales, Marketing, and Product teams to continuously enhance the student journey, sharing insights and advocating for improvements based on your frontline experience Lead resolution efforts, adeptly managing any concerns or conflicts to foster a positive, results-oriented environment Provide support via email, phone, and text on a daily basis to our rapidly growing counselor and tutor network in order to ensure they are always well-equipped to provide high-quality support to our students You will act as a point of escalation for complex counselor, tutor, and student questions to ensure quality improvement, and you will organize cross-functional teams as needed to resolve any escalations