ApplyUX Research Partner, Customer Success
Posted about 2 months agoViewed
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💎 Seniority level: Senior, 5+ years
📍 Location: United States, North American
🔍 Industry: Customer Research
🏢 Company: Great Question👥 11-50💰 $2,500,000 Seed almost 4 years agoInformation ServicesUX DesignInformation Technology
🗣️ Languages: English
⏳ Experience: 5+ years
🪄 Skills: Project ManagementData AnalysisUser Experience DesignCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesResearchTrainingStakeholder managementResearch skillsCustomer Success
Requirements:
- 5+ years of experience in UX research, research operations, or research program management
- 3+ years of direct customer research or interaction
- Experience building functions or specializations from the ground up
- Experience developing and implementing successful UX research democratization and training programs at Enterprise-level organizations (1,000+ employees)
Responsibilities:
- Train and onboard customers on both our software and research strategy
- Document and share best practices
- Run pilot programs
- Facilitate repeatable programs like researcher office hours
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