IT Engineer (Remote)

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Requirements:

• Experience supporting enterprise software in an internal, user-facing role
• Comfortable troubleshooting technical issues and exploring root causes
• Effective communication skills in English (both verbal and written) with attention to clarity and detail
• Able to work independently and as part of a distributed team
• A people-focused mindset, committed to providing great service
• Curious about technology and eager to learn
• Keen to share knowledge and help others
• Awareness of basic cyber security concepts
• Organised and able to manage time and priorities effectively

Responsibilities:

• Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues
• Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management
• Assist with procuring licenses for the software and tools used across the company
• Support employee onboarding by preparing and configuring hardware and software
• Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment
• Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment
• Create and update IT documentation, internal knowledge bases, and self-service resources
• Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001