Customer Success Representative

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Requirements:

• BA/BS degree or equivalent of work experience + education
• 5 years of experience in a CSR or Administrative role
• Accounts Receivable experience
• Proven experience with outbound calls to current customers
• Excellent verbal and written communications skills
• Active listening skills
• Ability to learn, reason and adapt quickly
• Strong organizational and multi-tasking abilities
• Able to work productively within a team environment

Responsibilities:

• Provide Excellent Customer Support – Handle customer inquiries via phone, email, and chat in a professional and friendly manner.
• Accurately input customer information, orders, and issue resolutions into the system without errors.
• Identify customer concerns, troubleshoot issues, and provide appropriate solutions or escalate when necessary.
• Work closely with team members and other departments to ensure a seamless customer experience.
• Ensure timely follow-ups with customers regarding their inquiries, orders, or issues until resolution.
• Stay updated on company offerings, policies, and procedures to provide accurate information to customers.
• Handle multiple customer interactions efficiently while maintaining a high level of service quality.
• Adjust to changing company policies, procedures, and customer needs while maintaining professionalism.
• Navigate and utilize customer service software, and databases to track customer interactions.
• Strive to meet or exceed key performance indicators (KPIs), including response, contributions and performance.