Customer Success Representative, REI

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Requirements:

• Desire to work in a dynamic environment for a growing hospitality SaaS company.
• Excellent problem-solving and analytical ability.
• Excellent attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to be flexible and multitask.
• Intermediate proficiency in Microsoft Excel, including advanced formulas and pivot tables.
• Proficiency with Microsoft Word and PowerPoint.
• Bachelor’s degree preferred.

Responsibilities:

• Provide training materials and support for clients using real estate data-related products.
• Troubleshoot client issues and triage with internal teams as appropriate.
• Assist the Sales Team with subscription reviews and data requests.
• Undertake QA of data requests before client distribution.
• Assist with ad hoc analyses for client engagements and reporting.
• Support client onboarding and training based on product requests.
• Provide KPI updates to internal teams and assist with account management activities.