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Technical Implementation Manager
Posted 2 days agoViewed
💎 Seniority level: Manager, 3-5+ years
💸 Salary: 75000.0 - 95000.0 USD per year
🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 8 months agoMental HealthArtificial Intelligence (AI)mHealthWellnessHealth Care
🗣️ Languages: English
⏳ Experience: 3-5+ years
Requirements:
- Bachelor’s degree or higher.
- 3-5+ years of technical implementation, technical account management, client services, client operations, and/or technical operations experience.
- Advanced understanding of ETL pipelines, API integrations, SSO, & data ingestion processes
- Proficient in SQL/ Advanced understanding of relational databases
- Experience creating cross-functional PRD, SOP, or Playbooks
- Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet).
Responsibilities:
- Driving eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing).
- Driving eligibility file changes for existing customers (file format or value changes and/or file source changes).
- Driving remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation).
- Driving non-automated eligibility deactivation processing on behalf of our Customers.
- Supporting ad hoc cross-functional initiatives involving eligibility processes, SSO, and Customer configurations.
- Serving as the main technical resource for our Customers and their vendor partners in support of: New eligibility file development, Update existing eligibility files, Remediate eligibility file issues
- Maintain eligibility file specifications documentation.
- Creating and maintaining internal eligibility file process enablement documentation.
- Maintaining eligibility file Customer point of contact database.
- Collaborating with Customer Success and Marketing to operate evergreen Customer communications regarding eligibility file maintenance.
- Collaborating with cross-functional teams to develop tailored technical solutions for our Customers.
- Serve as team and cross-functional expert/SME for the eligibility file process, SSO, and internal Customer configurations.
- Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency.
- Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).
- Build and maintain eligibility file processing configurations.
- Build and maintain internal Customer account configurations.
- Assist with relaunching our Customers’ programs annually.
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🔥 Technical Implementation Manager
Posted 27 days ago
📍 Colombia, Mexico, Argentina, Brazil
💸 1900.0 - 2200.0 USD per month
🔍 Software Development
🏢 Company: testRigor👥 51-100💰 Seed about 1 year agoDeveloper ToolsArtificial Intelligence (AI)Machine LearningQuality AssuranceSoftware
- 4+ years of experience in similar role
- Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab, Azure DevOps, etc.)
- Knowledge of API testing, database validation, and web/mobile app testing
- Hands-on experience with SaaS platforms, cloud services, and test management tools
- Lead the end-to-end implementation of testRigor’s automation platform for Pilot and New customers.
- Develop project plans, manage timelines, and ensure on-time delivery.
- Collaborate with QA teams, developers, and DevOps to integrate testRigor into CI/CD pipelines.
- Identify risks and proactively address potential roadblocks in the implementation process.
- Act as a liaison between Sales/CS and Engineering during onboarding
- Collaborate with customer security teams to help to setup tunneling/security
- Advise customers on security and solutions
- Interact with Engineering to make sure things are setup
- Work closely with new customers to analyze their test automation needs and define technical requirements.
- Assist in designing customized automation strategies using testRigor’s codeless testing framework.
- Provide best practices for integrating testRigor with the customer’s existing tech stack.
- Act as the technical point of contact for customers during onboarding and implementation.
- Create detailed implementation guides, FAQs, and technical documentation.
- Guide customers in configuring test scripts, test environments, and execution settings within testRigor.
- Assist with API and database validations using testRigor’s capabilities.
- Help integrate testRigor with enterprise CI/CD workflows and DevOps pipelines.
- Diagnose and resolve technical issues related to test execution, AI-driven test maintenance, and integrations.
- Work closely with the engineering and support teams to escalate and resolve complex customer challenges during onboarding and implementation.
- Ensure smooth transition to ongoing customer support teams.
- Gather customer feedback to improve the usability and effectiveness of testRigor’s platform.
- Work with the engineering team to suggest new features and enhancements based on customer needs.
- Stay updated on test automation trends, AI advancements, and CI/CD best practices.
Posted 27 days ago
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