International Sales Manager - Bestandskundenvertrieb

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Requirements:

• 1 - 3 years experience working with customers, ideally in the software sector or in the laundry and textile service industry.
• Excellent customer communication skills, empathy and a good sense of customer needs and potential.
• Strong analytical skills, IT affinity and interest in software solutions.
• Native German speaker and fluent in English, additional languages are an advantage.
• Independent, proactive way of working and excellent organizational skills in order to successfully manage several customer relationships in parallel.

Responsibilities:

• Responsibility for the support of a fixed portfolio of existing customers to ensure a long-term and successful business relationship.
• Analysis of customer needs and development of offers for additional or expanded solutions to increase customer satisfaction and sales.
• Proactive advice to customers on how to optimally use our solutions and identification of potential for optimization in order to best meet customer needs.
• Collection and forwarding of customer feedback to internal departments, especially product development and support, in order to continuously develop our solutions.
• Regular analysis and reporting on customer relationships, sales development and customer satisfaction.