Cloud Contractor

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Requirements:

• Proficiency in Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Experience with Microsoft 365 administration, including user and license management, security and compliance, and service health monitoring.
• Strong troubleshooting skills to resolve complex technical issues related to Microsoft 365, such as email delivery, authentication, and collaboration tools.
• Experience in migrating users and data to Microsoft 365, ensuring minimal disruption to business operations.
• Knowledge of implementing and maintaining security best practices within the Microsoft 365 environment.
• Familiarity with automation tools and scripting languages like PowerShell to streamline operations and improve efficiency1.
• Understanding of networking concepts and protocols, including DNS, TCP/IP, VPN, and firewalls.
• Ability to monitor and maintain the health and performance of the Microsoft 365 environment using tools like Azure Monitor.
• Strong project management skills, including the ability to develop detailed project plans, manage timelines, and allocate resources effectively.
• Excellent problem-solving skills to troubleshoot and resolve complex technical issues.
• Ability to work closely with cross-functional teams, including developers, IT staff, and business stakeholders.
• Strong verbal and written communication skills to document procedures, configurations, and troubleshooting steps, and to provide training and support to team members and end-users.
• Commitment to staying up-to-date with the latest Microsoft 365 updates, features, and best practices.

Responsibilities:

• Providing technical consultancy / in depth technical delivery on some of our largest and most complex projects.
• Provide a high quality customer experience in relation to the design and deployment of a customer's ICT solutions.
• Act as an escalation point for your area of specialism undertaking complex faults and escalations and liaise with technical pre-sales consultants, project management teams, 3rd Line Engineers and Service Desk Engineers on a regular basis in pursuit of successful delivery.