Vet Clinic Support Associate

Posted 6 days agoViewed

💎 Seniority level: Junior, 1 year

📍 Location: USA

💸 Salary: 50000.0 - 80000.0 USD per year

🔍 Industry: Veterinary

🏢 Company: Vetcove👥 101-250💰 $3,025,000 Pre-seed over 8 years agoPharmaceutical Marketplace Supply Chain Management Veterinary Health Care Health Diagnostics

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationAdaptabilityAccount ManagementTeamworkVerbal communicationReportingTroubleshootingActive listeningData entryProcess improvementTechnical supportCustomer support

Requirements:

1 year of relevant, technical facing work experience
4 Year College Degree
Excellent written and verbal communication skills
Experience in ticket support
Patience and compassion when handling difficult situations
Ability to adapt quickly and manage many concurrent responsibilities
A strong desire to learn and help our customers succeed
A positive attitude and one-for-all team mentality and excellent collaboration skills

Responsibilities:

Support existing Vetcove users by responding to user inquiries via our ticketing software
Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering
Investigate the source of the any data issues and either resolve the issue or submit a data engineering ticket
Respond to the clinics once the issue has been resolved, or submit additional information for investigation
Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
Work with vendor and industry partners to streamline communication and alerts between systems
Help to continuously develop and expand processes in order to streamline support workflows

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