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IT Engineer

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Requirements:

2-3 years of experience working in a modern IT environment and are comfortable maintaining and supporting SaaS tools, a remote work environment, and have a working knowledge of MacOS

Responsibilities:

• Remotely administer and troubleshoot systems (Mac OS laptops, MDM [Mobile Device Management], software, Cloud SaaS, networking gear, etc.)
• Support systems including but not limited to Kandji, Google Workspace, CrowdStrike, Slack, Zoom, Okta, and more.
• Expertise in documentation and ticketing systems in Atlassian (Confluence and Jira)
• Research and implement new solutions for technical challenges (processes, file storage, device management, access permissions, etc.)
• Work with our Security and Infrastructure teams to implement security policies
• Work with IT vendors
• Maintain an IT asset list
• Proactively create and update documentation and training pertaining to IT-related processes/resolutions, and assist in developing policy documents regarding internal policies and external compliance requirements

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