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Director Customer Success, National Accounts
Posted 7 days agoViewed
💎 Seniority level: Director
🔍 Industry: Healthcare
🏢 Company: Virta Health👥 251-500💰 $133,000,000 Series E almost 4 years agoPersonal HealthMedicalHealth CareDiabetes
Requirements:
- Proven ability to lead, mentor, and develop a high-performing team, preferably with experience managing Customer Success Managers or similar roles.
- Demonstrated expertise in managing large, complex accounts with executive-level stakeholders, including experience driving renewals, upsells, member utilization and cross-sells.
- Strong understanding of customer success practices, including setting and achieving customer goals, demonstrating ROI, and maintaining high customer satisfaction.
- Skilled at identifying, addressing, and resolving complex customer challenges, including navigating escalations and mitigating risks.
- Ability to analyze customer data and KPIs to drive strategic planning, measure outcomes, and align efforts with customer and organizational goals.
- Experience working closely with internal teams such as sales, marketing, product, and operations to enhance the customer experience and drive organizational alignment.
- Excellent communication and relationship-building skills, with the ability to present effectively to executive audiences.
- Healthcare experience is required.
Responsibilities:
- Serve as the senior relationship owner for our top customer accounts, building and maintaining strategic partnerships to drive customer satisfaction and loyalty while driving growth through member activation.
- Manage and mentor a team of Customer Success Managers (CSMs) to execute on your account strategy, providing guidance, support, and development to ensure their success and professional growth.
- Develop and execute strategies for renewals, upsells, and cross-sells, demonstrating the value and ROI of Virta’s products to your customers.
- Act as a trusted advisor to customers, understanding their goals and challenges while advocating for their needs internally across product, operations, and marketing teams.
- Collaborate with clients, your team and cross-functional partners to establish clear program goals and OKRs, ensuring that Virta’s solutions meet or exceed expectations and demonstrate tangible results.
- Serve as an escalation point for your customers, helping to navigate complex challenges and ensuring timely resolution of issues to maintain high satisfaction.
- Develop and implement scalable processes and best practices to optimize team operations, improve customer outcomes, and drive organizational alignment.
Related Jobs
Apply
🔥 Director Customer Success, National Accounts
Posted 7 days ago
- Proven ability to lead, mentor, and develop a high-performing team, preferably with experience managing Customer Success Managers or similar roles.
- Demonstrated expertise in managing large, complex accounts with executive-level stakeholders, including experience driving renewals, upsells, member utilization and cross-sells.
- Strong understanding of customer success practices, including setting and achieving customer goals, demonstrating ROI, and maintaining high customer satisfaction.
- Serve as the senior relationship owner for our top customer accounts, building and maintaining strategic partnerships to drive customer satisfaction and loyalty while driving growth through member activation.
- Manage and mentor a team of Customer Success Managers (CSMs) to execute on your account strategy, providing guidance, support, and development to ensure their success and professional growth.
- Develop and execute strategies for renewals, upsells, and cross-sells, demonstrating the value and ROI of Virta’s products to your customers.
Posted 7 days ago
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