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Director Customer Success, National Accounts
Posted 8 days agoViewed
💎 Seniority level: Director
Requirements:
- Proven ability to lead, mentor, and develop a high-performing team, preferably with experience managing Customer Success Managers or similar roles.
- Demonstrated expertise in managing large, complex accounts with executive-level stakeholders, including experience driving renewals, upsells, member utilization and cross-sells.
- Strong understanding of customer success practices, including setting and achieving customer goals, demonstrating ROI, and maintaining high customer satisfaction.
Responsibilities:
- Serve as the senior relationship owner for our top customer accounts, building and maintaining strategic partnerships to drive customer satisfaction and loyalty while driving growth through member activation.
- Manage and mentor a team of Customer Success Managers (CSMs) to execute on your account strategy, providing guidance, support, and development to ensure their success and professional growth.
- Develop and execute strategies for renewals, upsells, and cross-sells, demonstrating the value and ROI of Virta’s products to your customers.
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