Five9 Dialer Specialist

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Requirements:

• Strong Five9 admin experience — non-negotiable
• Excel/Google Sheets skills — you should know formulas, filters, pivots
• Solid data analysis skills — can you spot patterns and fix problems?
• Background in a healthcare contact center? That’s a plus
• Bonus if you’ve worked with Airtable, PostgreSQL, or Power BI
• You communicate clearly and solve problems fast

Responsibilities:

• Run and tune Five9 for outbound and inbound campaigns
• Track performance, troubleshoot issues, and improve call strategy
• Use Excel, Airtable, Power BI, or PostgreSQL to create and update reports
• Work with the contact center team to adjust dialing tactics
• Train and support agents on how to get the most from the system
• Keep everything compliant and organized