Client Success and Strategy

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Requirements:

• 5+ years of client management experience working with director-level through C-level clients
• Management consulting experience, including client relationship management, with focus on revenue cycle management, healthcare documentation management, and/or healthcare operations
• High proficiency in driving dynamic problem-solving through first principles thinking and the ability to work efficiently under pressure in a startup environment
• Excellent attention to detail, written and verbal communication, with remote collaboration experience preferred
• Strong organizational skills and tactful negotiation skills, including an ability to execute successfully on multiple tasks and swiftly negotiate and/or re-prioritize based on strategic needs or client demands

Responsibilities:

• Establishing, growing, and managing relationships with new and existing clients at all levels, including C-suite
• Functioning as a Fathom product expert comfortable with translating technical communications between clients and our product and engineering teams
• Creating, owning, and maintaining a continual client feedback strategy in coordination with the product roadmap and the engineering and commercial teams
• Developing, coordinating and shepherding clients through each phase of our onboarding program with clearly-defined deliverables and timelines to get clients fully activated
• Growing existing business through upselling and cross-selling initiatives
• Converting executives, including C-suite, of high-profile clients into Fathom advocates and reference clients