Client Success and Strategy

Posted 5 months agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: USA

💸 Salary: 140000 - 195000 USD per year

🔍 Industry: Healthcare Technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementStrategyAnalytical SkillsCollaborationC (Programming language)Problem Solving

5+ years of client management experience working with director-level through C-level clients.
Management consulting experience focusing on revenue cycle management, healthcare documentation management, or healthcare operations.
Proficiency in dynamic problem-solving using first principles thinking, able to work under pressure.
Excellent attention to detail and communication skills, with remote collaboration preferred.
Strong organizational and negotiation skills, able to manage multiple tasks and reprioritize based on client needs.

Establish, grow, and manage relationships with clients at all levels, including C-suite.
Serve as a product expert, translating technical communications between clients and product/engineering teams.
Create and maintain a client feedback strategy aligned with product roadmap.
Coordinate and guide clients through onboarding with defined deliverables and timelines.
Drive business growth through upselling and cross-selling initiatives.
Convert high-profile client executives into advocates and reference clients.

Posted 5 days ago

📍 United States

🧭 Full-Time

💸 140000.0 - 195000.0 USD per year

🔍 Healthcare Technology

🔧 Requirements

5+ years of client management experience with director-level to C-level clients.
Management consulting experience focusing on revenue cycle management or healthcare operations.
High proficiency in problem-solving and ability to work efficiently under pressure in a startup environment.
Excellent attention to detail and strong written and verbal communication skills.
Strong organizational skills and negotiation skills, with the ability to manage multiple tasks.

💡 Responsibilities

Establish, grow, and manage relationships with new and existing clients at all levels, including C-suite.
Function as a Fathom product expert and translate technical communications between clients and the product/engineering teams.
Create and maintain a client feedback strategy aligned with the product roadmap.
Develop and guide clients through phases of the onboarding program with clear deliverables and timelines.
Grow existing business through upselling and cross-selling initiatives.
Convert C-suite executives of high-profile clients into advocates and reference clients.
Some travel expected, up to 15%.

Project ManagementData AnalysisStrategic ManagementAnalytical SkillsClient relationship management

Posted 5 days ago