Client Success and Strategy

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Requirements:

• 5+ years of client management experience working with director-level through C-level clients.
• Management consulting experience focusing on revenue cycle management, healthcare documentation management, or healthcare operations.
• Proficiency in dynamic problem-solving using first principles thinking, able to work under pressure.
• Excellent attention to detail and communication skills, with remote collaboration preferred.
• Strong organizational and negotiation skills, able to manage multiple tasks and reprioritize based on client needs.

Responsibilities:

• Establish, grow, and manage relationships with clients at all levels, including C-suite.
• Serve as a product expert, translating technical communications between clients and product/engineering teams.
• Create and maintain a client feedback strategy aligned with product roadmap.
• Coordinate and guide clients through onboarding with defined deliverables and timelines.
• Drive business growth through upselling and cross-selling initiatives.
• Convert high-profile client executives into advocates and reference clients.