Client Success and Strategy

Posted about 2 months agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 140000.0 - 195000.0 USD per year

🔍 Industry: Healthcare technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisStrategic ManagementAnalytical SkillsClient relationship management

5+ years of client management experience with C-level clients.
Management consulting experience focused on revenue cycle management and healthcare operations.
High proficiency in problem-solving and efficiency in a startup environment.
Excellent attention to detail and written/verbal communication.
Strong organizational and negotiation skills.

Establish and manage relationships with new and existing clients at all levels, including C-suite.
Function as a Fathom product expert, translating technical communications between clients and product teams.
Create and maintain a client feedback strategy aligned with product and engineering teams.
Guide clients through the onboarding program with defined deliverables and timelines.
Grow business through upselling and cross-selling efforts.
Convert executives of high-profile clients into Fathom advocates.

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 140000.0 - 195000.0 USD per year

🔍 Healthcare technology

🔧 Requirements

5+ years of client management experience with director to C-level clients.
Experience in management consulting with a focus on revenue cycle and healthcare documentation management.
High proficiency in dynamic problem-solving and working in a startup environment.
Excellent attention to detail and communication skills.
Strong organizational, negotiation, and multitasking abilities.

💡 Responsibilities

Establish and manage relationships with clients at all levels, including C-suite.
Serve as a Fathom product expert and translate technical communications.
Create and maintain a client feedback strategy aligned with product and engineering teams.
Coordinate the onboarding process with clear timelines and deliverables.
Drive business growth through upselling and cross-selling initiatives.
Convert executives of high-profile clients into advocates.

Project ManagementBusiness AnalysisData AnalysisClient relationship management

Posted about 1 month ago

Posted 7 months ago

📍 USA

🧭 Full-Time

💸 140000 - 195000 USD per year

🔍 Healthcare Technology

🔧 Requirements

5+ years of client management experience working with director-level through C-level clients.
Management consulting experience focusing on revenue cycle management, healthcare documentation management, or healthcare operations.
Proficiency in dynamic problem-solving using first principles thinking, able to work under pressure.
Excellent attention to detail and communication skills, with remote collaboration preferred.
Strong organizational and negotiation skills, able to manage multiple tasks and reprioritize based on client needs.

💡 Responsibilities

Establish, grow, and manage relationships with clients at all levels, including C-suite.
Serve as a product expert, translating technical communications between clients and product/engineering teams.
Create and maintain a client feedback strategy aligned with product roadmap.
Coordinate and guide clients through onboarding with defined deliverables and timelines.
Drive business growth through upselling and cross-selling initiatives.
Convert high-profile client executives into advocates and reference clients.

Project ManagementStrategyAnalytical SkillsCollaborationC (Programming language)Problem Solving

Posted 7 months ago