Client Success and Strategy

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Requirements:

• 5+ years of client management experience with director-level to C-level clients.
• Management consulting experience focusing on revenue cycle management or healthcare operations.
• High proficiency in problem-solving and ability to work efficiently under pressure in a startup environment.
• Excellent attention to detail and strong written and verbal communication skills.
• Strong organizational skills and negotiation skills, with the ability to manage multiple tasks.

Responsibilities:

• Establish, grow, and manage relationships with new and existing clients at all levels, including C-suite.
• Function as a Fathom product expert and translate technical communications between clients and the product/engineering teams.
• Create and maintain a client feedback strategy aligned with the product roadmap.
• Develop and guide clients through phases of the onboarding program with clear deliverables and timelines.
• Grow existing business through upselling and cross-selling initiatives.
• Convert C-suite executives of high-profile clients into advocates and reference clients.
• Some travel expected, up to 15%.