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Customer Relationship Manager
Posted 9 days agoViewed
📍 Location: United Kingdom
🔍 Industry: Property
🏢 Company: Zoopla👥 501-1000💰 Non-equity Assistance over 11 years ago🫂 Last layoff 7 months agoPropTechCommercial Real EstateProperty ManagementReal Estate
🗣️ Languages: English
Requirements:
- Experience in account management, customer success, or retention, preferably within a B2B environment.
- Proven ability to manage client relationships across a diverse range of products and services, ensuring seamless integration and maximum value at every touchpoint.
- History of driving performance in a fast moving, target-driven sales environment.
- Experience with CRM systems (Salesforce preferred) for managing relationships and tracking key metrics.
Responsibilities:
- Drive revenue growth and support client goals.
- Develop and maintain strong, trusting relationships with key client stakeholders.
- Proactively engage with clients to maintain high satisfaction levels, lead contract renewals, and re-engage clients to prevent churn.
- Stay well-versed in Zoopla’s product suite, providing clients with tailored guidance and ensuring they are leveraging the full potential of our solutions.
- Work closely with internal teams to deliver seamless client experiences, ensuring alignment across all touchpoints and activities.
- Use data insights to track engagement and performance, maintaining accurate client records in Salesforce to inform decision-making.
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📍 South Africa
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🏢 Company: VirtuHire
- Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to client needs.
- Ability to manage multiple clients and priorities in a remote setting.
- Familiarity with CRM systems, ticketing platforms, and customer support tools.
- Flexibility to work UK business hours.
- Build and maintain relationships with clients, ensuring their success.
- Serve as the first contact for customer inquiries and provide timely solutions.
- Guide clients through onboarding processes and offer training.
- Collect feedback to improve products and services.
- Track customer satisfaction metrics and support ticket engagement.
Problem SolvingReportingTrainingCRMCustomer support
Posted 3 months ago
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