Manager, Service Delivery

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Requirements:

• Proven experience in managing teams, with strong leadership skills to guide and develop talent in a dynamic environment.
• Proven operating experience in areas such as Digital Video, Mobile Communications, or SaaS.
• Experience in project management and resource tracking, with a strong understanding of software/hardware testing and implementation.
• Comfort with basic networking concepts and mobile applications, combined with the ability to troubleshoot effectively.
• A solid understanding of the company's solutions and products, including their strengths, weaknesses, opportunities, and threats.
• Ability to work independently with a sense of urgency and attention to detail, while maintaining open communication with all involved teams.
• Demonstrated ability to implement, drive, and track multiple simultaneous projects, with strong problem-solving skills.
• Availability to travel (30%) within Canada, with occasional international travel.
• Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering (Computer Science, Software Engineering, Software Development).

Responsibilities:

• Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture.
• Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands.
• Lead and manage a team responsible for executing complex, enterprise-grade product deployments.
• Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables.
• Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
• Facilitate training for customers and subcontractors on the installation and use of solutions.
• Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
• Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings.
• Perform other duties as required, adapting to the evolving needs of the business.