Senior Backend Software Engineer - AI Help Platform (open to remote across ANZ)

Strong backend engineering experience coding in Java, particularly in AI-powered products. An interest in GenAI, LLMs, and AI-driven customer support solutions. Pragmatic problem-solving skills and a passion for collaborative development. The ability to work in cross-functional teams, especially with ML Engineers. A love for solving complex problems and leveraging AI to enhance user experiences. A continuous learning mindset, particularly in AI and ML technologies.

Contribute to the design and build of our user support GenAI platform. Develop scalable AI solutions to enable other teams within Canva. Build key user-facing features for "Ask Canva," our AI-powered support chatbot. Drive incremental improvements to our AI platform and backend integration. Work closely with ML Engineers to introduce cutting-edge AI capabilities. Deeply integrate AI systems with Canva's ecosystem to better support users. Present opportunities in AI for the team to explore and implement.