Member Success Manager - Arabic Speaking

Posted 11 days agoViewed

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💎 Seniority level: Manager

📍 Location: South Africa

🔍 Industry: Concierge Service

🏢 Company: Ten GroupAdvertising Consulting Information Technology

🗣️ Languages: English, Arabic

🪄 Skills: Project ManagementData AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceOrganizational skillsPresentation skillsTime ManagementWritten communicationCoachingInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsMS OfficeAccount ManagementTeamworkVerbal communicationReportingTrainingActive listeningClient relationship managementRelationship managementCRMCustomer Success

Requirements:

High school diploma or equivalent required.
Fluency in English and native Arabic is required.
Excellent written & oral communication is a MUST.
Computer Proficiency, including Microsoft Word and Excel.
Ability to quickly learn new IT systems

Responsibilities:

Actively receives new complaints.
Resolve complaints and escalated complaints.
Learn from member complaints.
Propose enhancements to complaint handling processes.
Provide consistent and appropriate advice and coaching.
Serve as point of contact for client services.
Attend client meetings to represent Member Experience when required.
Create and present client-facing reports

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