Senior Operations Analyst - Renewals

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Requirements:

• 3+ years of progressive Operations experience supporting Renewals preferably within an Enterprise SaaS organization
• Demonstrated track record of identifying process gaps & implementing scalable and effective solutions
• Ability to work independently while collaborating effectively with cross-functional teams to drive collaboration and results.
• Exceptional communication skills with the ability to present complex data to various stakeholders within the organization
• Experience handling data reconciliation and quality improvement initiatives
• Strong analytical and strategic thinking skills, with the ability to problem-solve effectively.
• Detail-oriented with excellent organizational and multitasking skills.
• Advanced knowledge of Salesforce and other enterprise SaaS tools
• A commitment to company values and fostering a positive, collaborative work culture.

Responsibilities:

• Own and drive the operational function of the renewals process in collaboration with sales teams to meet company objectives
• Develop and optimize renewal playbooks to maximize revenue retention
• Assist with complex renewal case management and subscription reconciliation
• Support month-end close processes and churn exception requests
• Implement and maintain renewal data quality processes and systems
• Drive high CRM data quality through system solutions and end-user training
• Oversee data hygiene for renewal forecasts, subscription reconciliation, and closed-lost reviews
• Act as subject matter expert for renewal systems and tools
• Build and maintain comprehensive reports on key metrics (renewal revenue, bookings, retention rates, customer health)
• Identify opportunities for process automation and optimization to drive scalable growth
• Proactively collaborate with Renewal leaders to address customer requirements and remove roadblocks
• Lead initiatives with Strategy, Operations & Systems teams to champion process improvements