Principal Contract Manager, Strategic Accounts (German)

Posted 12 days agoViewed

💎 Seniority level: Principal, 3-5 years

📍 Location: Ireland, Germany, France, UK

🔍 Industry: Customer Relationship Management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff about 1 year agoSaaS Analytics Marketing Copywriting Social Media

🗣️ Languages: English, German

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementSQLAgileData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsProblem SolvingCustomer serviceMicrosoft OfficeMentoringAccount ManagementNegotiation skillsRelationship managementStakeholder managementStrategic thinkingProcess improvementCRMFinancial analysisCustomer SuccessEnglish communicationSaaSBudget management

Requirements:

Experience in working with Legal teams to manage complex contract specifications
Experience working with large organizations (200+ employees)
Are passionate about creating a great customer experience
Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
Work autonomously and strategically
Solve problems with curiosity and creativity
Seek to understand multiple perspectives in a situation
Have growth driven negotiation skills
Show clear communication skills with the ability to effectively lead a phone conversation
Possess prioritization and organizational skills with attention to detail
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion
Have 3-5 years of experience working in contract or renewal management (or in a similar role)
Speaks English and German fluently.

Responsibilities:

Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
Improve forecast accuracy and consistency
Work with senior internal and external stakeholders
Develop your understanding of SaaS economics
Deliver best in class service to our upmarket customers (200+ employees)
Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

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