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Customer Success Manager - US Shift
Posted 13 days agoViewed
💎 Seniority level: Manager, 5 to 8 years
🔍 Industry: HR Tech
🏢 Company: Multiplier👥 501-1000💰 $60,000,000 Series B about 3 years agoComplianceEmploymentHuman ResourcesSaaSSoftware
🗣️ Languages: English
⏳ Experience: 5 to 8 years
Requirements:
- Min 5 to 8 years of Customer facing experience (ideally within B2B SaaS or HR)
- Min 2 to 3 years in a Customer success/ Account Management role
- Min 2 of the last 3 years overachieving goals and targets
- A people-first, and growth mindset
- An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
- The ability to work independently, problem-solve proactively, and collaborate effectively
- Comprehension of value-based sales
- Discipline in Account Planning, Forecasting, and Quota Attainment
- Comfortable to work in NAMER shift timing (6 PM to 3 AM IST)
Responsibilities:
- Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
- Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
- Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
- Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
- Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
- Identifying growth opportunities within your portfolio
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