🪄 Skills: Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeData entryCRM
Requirements:
Native-level or bilingual fluency in Arabic and English.
Required background in Hospitality, Tourism, Customer Service in a Luxury brand
Exceptional communication and interpersonal skills
Dedication to customer satisfaction
Initiative and creativity
Responsibilities:
Deliver exceptional service to members across MENA, Europe, and Asia.
Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
Actively cross-sell lifestyle services, promotions, and exclusive events.
Conduct thorough research and prepare compelling proposals tailored to member needs.
Liaise with trusted suppliers to coordinate seamless experiences.
Maintain detailed and up-to-date records for members.
Represent TEN by sharing our story and showcasing the value of our concierge services.
Build genuine rapport with members, ensuring they feel valued and understood.
Be proactive in converting requests into confirmed bookings.