Lifestyle Manager - Arabic Speaking - Mexico City

Posted 15 days agoViewed

📍 Location: Mexico

🔍 Industry: Luxury Lifestyle Management

🏢 Company: Ten GroupAdvertising Consulting Information Technology

🗣️ Languages: English, Arabic

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationInterpersonal skillsExcellent communication skillsFluency in EnglishVerbal communicationReportingActive listeningStrong work ethicClient relationship managementBudgetingRelationship managementMarket ResearchResearch skills

Requirements:

Fluency in English and Arabic is required.
Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
An understanding of the luxury lifestyle and affluent customers
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Exceptional attention to details
Reactive problem solving
Ability to work with tight deadlines and under pressure
Strong online research skills ‘Can-Do’ and positive attitude
Passionate about customer service and sharing local tips
Strong work ethics
Are available on a full-time basis

Responsibilities:

Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

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