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Client Success Representative (Remote)
Posted 15 days agoViewed
💎 Seniority level: Junior, 2+ years
🔍 Industry: Customer Success
🏢 Company: DemandFactor👥 11-50Digital MarketingAdvertisingLead GenerationEmail MarketingBrand MarketingContent CreatorsMarketingContent Marketing
⏳ Experience: 2+ years
Requirements:
- Excellent written and verbal communication skills with a strong connection to customer success.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Responsibilities:
- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
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🔥 Agency Team Client Success Representative (Remote)
Posted 13 days ago
🏢 Company: DemandFactor👥 11-50Digital MarketingAdvertisingLead GenerationEmail MarketingBrand MarketingContent CreatorsMarketingContent Marketing
- Ability to manage multiple agency accounts and projects simultaneously.
- Experience in client success, sales development, or a related field.
- Strong interpersonal and communication skills to establish and maintain relationships.
- Proficiency in CRM software and other client management tools.
- Excellent organizational skills and attention to detail.
- A proactive, self-motivated approach to problem-solving.
- Experience in event planning is a plus.
- Ability to collaborate effectively across teams.
- Customer-focused mindset with strong analytical skills.
- Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
- Foster strong, long-term relationships that contribute to agency retention and satisfaction.
- Provide ongoing support to agencies to maximize their success with our services.
- Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
- Expand our network by identifying and securing partnerships with new agencies.
- Develop strategies to drive growth within existing agency relationships.
- Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
- Work closely with internal teams to ensure events are well-organized and align with business goals.
- Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
- Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.
- Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
- Assist senior team members in daily activities, supporting overall business objectives.
Posted 13 days ago
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