Principal Technical Producer, Backend (MARVEL SNAP)

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Requirements:

• Experience shipping and supporting a live game or live service as a technical producer or technical program manager
• Hands-on experience with a version control software like GitHub
• High levels of empathy and support for team members
• Positive and optimistic leadership style and the ability to stay cool under pressure
• Excellent and flexible communication skills whether in person, over Zoom, or in writing
• Comfortable with ambiguity while working to reduce the cone of uncertainty
• Love for playing and making great games

Responsibilities:

• Oversee and make critical decisions on live game issues
• Evolve and maintain best practices for development operations
• Work with the Backend & Infra/Platform engineering team to improve Marvel SNAP’s cloud infrastructure and reduce cloud operational costs
• Work with the Live Operations engineering team to improve application performance, and handling of live issues
• Manage vendor relationships and costs for our AWS Cloud Infrastructure
• Follow a checklist to build, deploy, and release updates to the game, and make live configuration changes using tools like GitHub and LaunchDarkly
• Manage our client build configurations and our store releases via Apple App Store, Google Play Console, Steamworks, and Samsung Seller Portal
• Coordinate release schedules for client and server hotfixes with marketing, QA, engineers, product, and design
• Create and approve pull requests, which sometimes involves writing basic code
• Proactively identify and mitigate bottlenecks to keep the team running smoothly
• Ensure the team works at a sustainable pace and continuously improves
• Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings
• Champion the project vision to the team