06. Case Manager | Fully Remote | USD Payment

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Requirements:

• 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases.
• Strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management.
• Background in customer service and sales (highly desirable).
• Proficient in verbal and written communication skills in English (C1 or higher).
• Excellent prioritization and time-management skills.
• Ability to work independently and handle confidential information with discretion.
• Bachelor’s degree in law (preferred).
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Responsibilities:

• Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information.
• Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved.
• Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated.
• Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed.